Meet Oliver - the SAP Password Reset Bot, that integrates with your SAP services for users simple IT queries and connects them to your helpdesk agent through the same chat window. It can live on your desktop and talk to the ticketing system of your choice to log the appropriate service tickets.

In this video, we will showcase how Oliver can help your users using natural language processing to reset a password in SAP. Oliver was built with various technologies such as Node.js, Cloudant DB, IBM Watson, BotKit, and Electron framework. Also, you will learn how this bot creates/raises incidents using the ServiceNow tool.

The Laboratory is a video series brought to you by Miracle’s Innovation Labs team. For more videos please visit http://www.miraclesoft.com/thelabs