Customer Background

Our customer is an American financial organization who focuses on business banking, retail banking and wealth management. They first started as a saving fund institute back in 1849 and are now among the 25 largest financial holding companies in the U.S. and have 472 banking centers throughout the country.

The Business Requirement

Our customer was in need of a certified Scrum Master who had experience in software development, financial tracking, servant leadership, continual improvement, and agile adoption. They also required skills in the area of coaching, building trust, facilitation, as well as communication and interpersonal skills.

Our Solution and Support

Our PPM team has a strong background in successful project delivery, excellent knowledge on project methodologies, process improvements through systemic enhancements, C-level reporting, applications and processes focusing on managing project tasks, issue collaboration, portfolio management, and continuous development. We also focus on helping customers develop their own competencies around release management, methodology adoption, change control, resource requirements, and performance appraisals.

Through our expertise, we were able to provide a proven Scrum Master, with 20 years of experience in the project management space. The resource we provided was not only a certified Scrum Master but also had excellent experience in documentation creation, managing globally dispersed teams, waterfall methodologies, managing projects related to new product development, infrastructure, and system integrations. The resource clearly met all the requirements of the position and satisfied the client's needs.

Customer Benefits

Through the fulfillment of this requirement the customer experienced many benefits. Some of the advantages they gained were: