Shopping during holidays gives us immense satisfaction! But on the other hand retail industries go through a hard time with the huge number of transactions during a massive increase in their sales. Our customer who is one of the prominent retailers with multiple stores across United States was also facing an equivalent challenge of scaling up with the transaction increase during holidays.
Through this case study, you will get to know how our Integration and DBA team collaboratively worked to stabilize the customer's concern. We provided 24x7 support during the holiday season that made it easy for the customer to accelerate their transactions with a smooth flow, avoiding obstructions. We also increased awareness to key activities such as reinforced staffing availability which were provided to the customer whenever required.
Our customer is a private retail establishment with departmental stores located in multiple states of the US and has a growing digital presence. They offer a wide assortment of national brands and private label fashion apparel, shoes, and accessories for entire family along with top name cosmetics, wedding registry, and a large selection of quality merchandise for home.
The following products and technologies were used in this effort by our team and the customer,
With increasing business in A (high-sale) and B (moderate-sale) days of November and December, our customer is in the process of expecting continuous support in monitoring and closing large volumes of transactions with high throughput without any impediments in the following areas.
Miracle's Integration and DBA Team partnered with the customer to follow the below Holiday Readiness Approach for the systems.
Our team prepared a complete structure by examining all the customer requirements.
Our team providing critical monitoring efforts to ensure that the systems were available and healthy during the required peak periods.
When needed the team jumped in to act on any anomalies using the following approach and asking the below questions,
All monitoring activities and resolution activities were completely cross checked and reported to the business.
With the best expertise and 24x7 support provided during the holiday season customer was able to sail through the peak sale days with utmost ease.
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