Case Study

Customer Background

Our customer is a Global Logistics, Transportation and SCM Provider with joint-ventures and affiliates in more than 130 countries, including more than 270 offices across the world. They believe in delivering the promise of service excellence, one customer at a time. The organization is all about people who listen and communicate across the office (or) globe.

Technology

The following technologies were used in this implementation :

Business Challenges

The major challenge for the firm was to restructure their Global Integrations to achieve their goal, which was Faster-to-Market using their AS-IS Oracle JCAPS and DECEDI Platforms. The challenge was to reengineer their Business Applications / New Work Definitions (Processes, Procedures and Documentation) while also optimizing the time for developing / monitoring the transactions across their 270 global offices, plus integrating their external customers as well. Miracle helped to solve their challenge by placing a Next Generation Gateway using IBM technology from both Websphere and Sterling Product groups.

The Solution

To solve their challenges, they chose us (As an IBM Certified Premier Business Partner) to implement a Next Generation ESB/B2B gateway using IBM Technology from the WebSphere and Sterling Product groups. Through our innovative COE, we were able to build the following capabilities and successfully solve their challenges.