Case Study
B2Bi and Managed File Transfer
Transformation of B2B Infra for Customer Service Excellence for Retail Leader
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Case Study
B2Bi and Managed File Transfer
Transformation of B2B Infra for Customer Service Excellence for Retail Leader
Explore Now In this case study we will showcase our efforts to consolidate a diverse B2B platform and help our customer to reduce maintenance and implementation costs for their EDI operations. With 8 diverse EDI platforms in existence and multiple skill sets required, our customer was having a touch time maintaining and testing their EDI systems
Our experts helped the customer to unify the platform, which ensured a singular skill set, easier maintenance and reduced implementation costs. This helped to increase the efficiency of their day-to-day operations and in turn drastically reduced their licensing costs as well. The complete integration B2B solution provided by us helped them to manage their Trading Partner Network seamlessly.
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Customer Background
This company is a socially responsible manufacturer and marketer of leading everyday basic apparel among some of the world's strongest apparel brands. It strives to attract and retain great people with a passion to do their best, guided by high ethical standards which fits one of the world's apparel leaders.
Technology
The following technologies were used in this implementation :
- Gentron Integration Suite(4.2.4)
- Sterling Integrator(5.O.4)
- Message Queuing
- Message Broker
Results
- One platform to Support and Maintain
- Reduced maintenance license fees on software
- Standardized business processes which are scalable and reusable
- Integrated business processes
- Better document level tracking with correlation ids
- One face to the customer
- Eliminated Legacy disk and storage space
Business Challenges
The company has a set of challenges to raise their standards which were,
- Eight EDI systems and processes to maintain and support
- Multiple skill sets were required to support different software packages on different platforms
- Business logic changes needs to be implemented in multiple systems and tested
- Pre/Post complex processing procedures on legacy systems to handle non supported functions in the maps
- Searching, debugging and handling day to day operations are very time consuming
- Abnormal software renewal fees and hardware cost
How Miracle helped them?
Miracle Software Systems, Inc. delivered a fully integrated B2B Solution that enabled the customer to manage their global trading partner community more efficiently to improve their customer relationship and increase their revenue and profitability by
- Rapid Implementation of Framework that helped to achieve faster ROI & effective TCO
- Repeatable Framework that drastically simplified on boarding trading partner
- Deploying Framework for supply chain visibility and optimization
- Providing Custom dashboards and alerts to optimize and manage Business Processes
- Delivering Innovative Template based on Development Model
- Offering established factory model to migrate from legacy and non performing B2B solution in a record time
- Efficient Document Search and Document Re processing
- Monitoring of supplier SLA agreements and measures
- Facilitate partner performance report by tracking established performance metrics and scorecards
- Improve performance against Service Level Agreements to avoid charge back penalties
- Gain visibility across partner networks by enabling non-EDI partners to provide electronic status updates
- Reduce blind spots in the supply chain by tracking critical steps with custom order flows and expanding the number of events being tracked
- Personalized graphical dashboard provides a complete view of order and shipment activity
Thought Leadership
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