Customer Background

Our customer is the largest manufacturer of windows and doors in North America and one of the top manufacturers in the world. They have a huge brand value in the window and patio industry, with numerous brands, services and products sold exclusively to retailers. Privately owned and founded in 1902, they are located in North America, South America, Europe, Asia and the Middle East with over 9000 employees.

Technology Used

The following technologies were used in the BPM Migration process for the customer,

The Business Challenge

Our customer receives an average of 150,000 faxes from their retail partner annually for special orders. These orders are then keyed into a Quoting Tool manually, which leads to order entry errors, misinterpretation and instability of the faxing infrastructure. When their exclusive retail partner changed their Quoting Tool, our customer also had to integrate with the new tool and receive orders in the form of EDI documents.

The customer wanted to use BPM, IBM WebSphere Process Server in order to receive order details from their B2B system, and then orchestrate/transform/route them to the Quoting System for creating a quote. With BAAN 5.0 as their ERP, our team helped the customer migrate their ICS interfaces for applications specific to Manufacturing, with a new design in BPM v7.5.

Some of the key challenges that they were facing with their existing system were,

The Solution

Once the challenges were understood, our experts went deep into the customer's architecture to look at possible ways of modernizing the application and ensuring that they had a reliable system in place for all the future needs. Our team consisted of both offshore and onsite resources in a Hybrid Model, while following are our very own Rapid Integration Development Methodology.

The new environment that resulted after the modernization and re-engineering was built on IBM BPM 7.5 and which was later migrated to IBM BPM 8.5.5 to support new features.

The new BPM environment solution supported the following key features and enabled interaction with the various business systems and applications to achieve the business requirements.

Some of the benefits that the customers achieved through our innovative services and efforts were,